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Returns Policy

Website

Clonezone accepts unwanted items for refund or exchange for up to 30 days. UK returns even include FREE return postage. All we ask is that these products are unopened, unused or unworn as appropriate.

It doesn't matter if you don't like the size, shape or colour of your new product when it arrives, as long as it’s not been used, and the packaging is undamaged, you can still return it.

You can try on your new underwear and clothing to see if it fits and feels sexy (but please keep your own undies on!). And if you don't like it? Just return it to us, again, we ask if you could return all labels and/or packaging.
We cannot accept any sex toy / intimate adult product which has been used, worn or placed around your genitals. Unless faulty. Please note that returned items will be checked for signs of usage and/or wear.

Faulty items will be replaced or exchanged up to 30 days after purchase unless otherwise stated in the product specification.

In all cases you will need to complete a returns request to tell us the details of your return and be issued with a returns number. After your return request has been approved, we will supply you with a returns form and Freepost returns label. Please ensure that your returns form is filled out completely, to avoid delay in the refund and/or exchange of item(s).

Please ensure that you await confirmation from our customer services department and have received your returns form and Freepost label before returning your item(s).

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you. We reserve the right to charge 15% re-stocking fee on all non-faulty returns.

Underwear, rubberwear and consumables are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to:

  • Lubricant
  • Intimate Oils
  • Condoms
  • Creams
  • Rubberwear

Retail Stores

The above returns policy is only valid for purchases made through the Clonezone website and does not necessarily apply to purchases made in our retail stores. Please contact your local Clonezone store if you require more information.

Cancellation

If you wish to cancel or amend an order, please call our queries section immediately on 0800 783 7953 (from the UK; from overseas please dial +44 20 7260 2918), quoting your full name and address, and the order number which appears in your order confirmation. Please note that you should assume that the order might be dispatched immediately from the point that you have submitted it, and once an order has been dispatched it can neither be amended nor cancelled. However, by calling us you greatly reduce this risk of this happening.

It is the customer's responsibility to ensure that items requested are the correct size before a purchase is made.